Welcome you to our support portal
Frequently Asked Questions
Can Seven Star products be shipped outside of Canada?
No. At this time we only ship to addresses within Canada.
Which Days of the Week Do You Send Orders Out?
We ship orders Monday-Thursday. We Do Not Send Orders Out On Fridays! This is to prevent your parcel from being stuck at the post office over the weekend. which prevents delays in shipping. Certain products that we ship are Heat Sensitive and being held at the office could compromise the quality ... Read more
What should the PASSWORD be for my transfer?
Password: "sevenstar" (all lower case, no space) If your payment is placed after 11PM PST your order will be shipped the following business day!
How do i get support?
If you require support for any reason please send an email to email@example.com with a detailed description of your request OR Feel free to call our 1-833-347-7STAR During Office Hours (Office Hours run from 9AM PST - 4PM PST Monday-Thursday and 9AM PST- 12:00PM PST on Fridays)
What are “Terpenes” and what makes them important when it comes to cannabis?
Terpenes are fragrant oils that give cannabis its aromatic diversity as well as flavour variety. They’re what give Blueberry its signature smell, Sour Diesel its funky fuel flavor, and Lavender its sweet floral aroma. These oils are secreted in the flowers sticky resin glands, the same ones that produce THC, ... Read more
What are the benefits of CBD?
BD is one of the major non-psychoactive components found in Cannabis, CBD has proven to effectively benefit as an anti-inflammatory, anti-convulsant, anti-oxidant, antiemetic, anxiolytic and anti-psychotic agent. It is therefore a viable medicine for the treatment of neuroinflammation, epilepsy, oxidative injury, nausea, anxiety and schizophrenia. CBD’s are a perfect option ... Read more
What are Cannabinoids, and what are the different kinds present in marijuana?
Cannabinoids are a diverse class of chemical compounds that are naturally produced by the marijuana flower, the reason they are able to affect us is because they mimic compounds that our bodies produce naturally (endocannabinoids). They act on cannabinoid receptors in cells that alter the regular frequency of our neurotransmitter releases ... Read more
Will I build up a tolerance to Marijuana over time?
Absolutely, when our customers use medical marijuana every day they tend to larger doses over the course of time, this is caused by building up a “tolerance” to the active cannabinoids. The more you smoke Marijuana the more accustomed to the effects you become. The human body will build ... Read more
How much product do I use?
For someone who is new to using Medical Marijuana we highly recommend that our customers begin with a small dose and work their way up to larger quantities later on. One of the biggest reasons people are deterred from using Cannabis to treat their ailments is that they begin by ... Read more